#4818 Customer service has become a major element in the strategic plans of all successful companies today. Companies expect employees to give excellent (not just good) service to all customers, as well as to successfully handle difficult customers who can be hard to please, uncertain, angry, insulting, or even threatening.
This game gives players the knowledge and confidence they need in order to handle customers. The game focuses on 10 skills and how to use them in realistic situations. Grade 8 to adult. $59.95
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