This video uses scenario analysis to model four key conflict resolution strategies: taking the person out of the problem; focusing on issues, not egos; being objective; and creating win-win solutions.
Show your students that differences are a part of who we are – and that while we may not get along with each other all the time, we do have to find positive ways to work out our disagreements.
Viewing time: 22 minutes. Closed-captioned. 2005. Purchase options: DVD, 3-year Streaming, or DVD and 3-year Streaming; please see the Product Options box above when ordering.