Sales and Service Turn-offs (DVD)8714

$129.95

So many people in sales and service get it all wrong. This program features the ten core principles of excellent service and the biggest customer turnoffs.

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Description

 
So many people in sales and service get it all wrong. This program features the ten core principles of excellent service and the biggest customer turnoffs.
 
Topics in this video include professional image, willingness to help, superb listening, questioning, product knowledge, efficiency, keeping promises, providing extra, solving problems, and opening up to improvement.
 
Viewing time: 15 minutes. In English, with English-language subtitles. 2001.
 
Click here to view a video clip.
 
Click here to download a free instructor’s guide.
 
IFH

0213

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