Person-to-Person Customer Service (Video)

$99.95$179.00

Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations.

Clear
Add to Wishlist
Add to Wishlist

Description

#9627  One shopper wants a price quote, another needs something that’s shelved too high. Two more customers are waiting for items from storage, and there’s a huge line forming at the front counter. It’s another crazy day in customer service—a department that can make or break a brick-and-mortar business. Whether you’re working the sales floor, waiting tables, or running a cash register, you’ve got to emphasize the “service” in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully. Includes downloadable Instructor’s Guide. 21 minutes. 2012.

Format/purchase options: DVD ($99.95); Streaming Video, 3-Year Subscription ($99.95); and DVD + Streaming Video ($179.00).

Click here for preview.

Click here for downloadable Instructor’s Guide.

IFH

#47819

1020

Additional information

9627

DVD, Streaming Video, 3-Year Subscription, DVD + Streaming Video

Reviews

There are no reviews yet.

Be the first to review “Person-to-Person Customer Service (Video)”

Your email address will not be published. Required fields are marked *