Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the input and output of operations management at a major Australian hotel.
Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotels workflow.
Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.
Viewing time: 28 minutes. Closed-captioned. 2009. Purchase options: DVD, 3-year Streaming, or DVD and 3-year Streaming; please see the Product Options box above when ordering.
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