By Robert I. Sutton
#6287. Negative work environments don’t just happen. They’re made by complainers . . . curmudgeons . . . and people who would otherwise maliciously hinder the company’s success. In short, assholes.
But the good news is that civility can be restored to the workplace so that all can enjoy greater productivity and profit. Now, in The No Asshole Rule, Sutton, a professor of Management Science and Engineering at Stanford University, builds on the ideas he first set forth in his landmark Harvard Business Review essay of the same name to show managers how hiring mean-spirited employees – no matter how talented or qualified – can be a costly mistake.
Enlightening case studies include the Seattle law firm of Perkins Coie, whose morale-boosting “No Jerks Allowed” policy helped earn them a spot on Fortune’s 100 Best Companies to Work For list, and testimony from a former American Airlines manager about how CEO Bob Crandall’s abusive “Tough Love” behavior backfired.
238 pages. Softcover. 2010.