By Cara Lane
#9349 Today’s workplace is more diverse than ever before. Not only are people from different backgrounds and cultures working together, but for the first time in history, there could be up to five generations of employees working together. As the Silent and Baby Boom generations are leaving the workplace, the next generation (Post-millennial) is already beginning to enter.
This HD-quality video course on DVD-ROM will provide understanding of generational trends which, in turn, will help you develop greater empathy for the reasons people may respond differently to the same situation. The key leadership principles and latest available research will provide tools you need to persuade, communicate with and get the most from your highly skilled, and very diverse, team members. $149.95.
Program Modules include:
- Module 1: Understanding the Generations
Broaden your understanding of each generation in the workforce and discover general characteristics and major influences that have helped to shape their perspectives.
- Module 2: Looking Beyond Generational Trends
Identify how each generation is perceived by the others and learn the contributing factors that have shaped many of the misperceptions that linger.
- Module 3: Managing Cross-generational Teams
Build a successful multi-generational team by understanding the motivating factors for each generation.
- Module 4: Communicating Across Generations
Understand how each generation communicates and identify tools and techniques to tailor your message for maximum clarity, effect, and understanding.
- Module 5: Building a Cross-generational Team That Works Together
Team building is hard even in the best circumstances, but multi-generational teams bring a whole new set of problems.
- Module 6: Addressing Generational Conflict
Identify how generational differences and communication preferences contributes to team conflict and gain strategies for nipping it in the bud before it goes too far.
This video is part of Mastering and Using Emotional Intelligence in a Multi-Generational Workforce.