Handling the Difficult Customer (DVD)

$129.95

In some workplaces, employees need to deal with really difficult customers or clients – often for lengthy periods of time. This video explains the reasons they are being difficult and how to find alternative ways to effectively deal with them.

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SKU: 8681 Category:

Description

 
In some workplaces, employees need to deal with really difficult customers or clients – often for lengthy periods of time. Psychologist Peter Quarry explains the reasons they are being difficult and how to find alternative ways to effectively deal with them.
 
Topics in this program include alternative ways to manage, the services that are provided, and wrapping up difficult customer interactions effectively.
 
In English, with English-language subtitles. Viewing time: 15 minutes. 2011.
 
Click here to view a video clip.
 
Click here to download a free worksheet.
 
IFH

1112

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