By Gary Chapman and Jennifer Thomas
This groundbreaking study of the way we apologize shows that it’s not just a matter of will – it’s a matter of how. By helping people identify the languages of apology, this book clears the way toward healing and sustaining vital relationships.
The authors give proven techniques for giving and receiving effective apologies. Their five languages of apology include:
- expressing regret
- accepting responsibility
- making restitution
- genuinely repenting
- requesting forgiveness
288 pages. 2008.