By Mary Mitchell
Outlines everything business people and job seekers need to make the right first impression, whether in person – at job interviews, sales calls, or social gatherings – or via letter, fax, or email. Includes practical tips on dress, body language, and cross-cultural customs.
Uses realistic scenarios and sample dialogues. Explains the new and changing rules of conduct in today’s business environment. 228 pages. Softcover. 1998.