Description
By Marsha Ludden
#6204. Employers are always on the lookout for people who know how to communicate well. This user-friendly, easy-to-use workbook covers the skills you need to succeed in the 21st-century workplace.
You will learn:
- The best ways to communicate verbally and nonverbally
- The importance of body language
- Advice on the proper use of phones and cell phones in the workplace
- The need to acknowledge cultural differences in communication
- Strategies for managing conflicts and interacting with co-workers
- How to make your written communication (such as business letters and memos) more effective
- Tips for using email, text messaging, and instant messaging in the workplace
IJW
0220
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