Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers.
Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then discussed, along with proactive techniques to reduce misunderstandings.
The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict.
Viewing time: 31 minutes. Closed-captioned. 2010. Purchase options: DVD, 3-year Streaming, or DVD and 3-year Streaming; please see the Product Options box above when ordering.
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