We all need to know how to be assertive in various aspects of life. But many people feel overwhelmed or stressed when faced with a particular person or situation. This video teaches practical skills you can use to communicate assertively, both in and out of the workplace.
The program teaches what to do in a variety of situations, for example, when a friend wants to borrow something, your boss overloads you, you are under-confident in meetings, or a customer attacks you personally.
Viewing time: 16 minutes. Closed-captioned. 2001. Purchase options: DVD, 3-year Streaming, or DVD and 3-year Streaming; please see the Product Options box above when ordering.
to view a video clip.
to download a free instructor’s guide.