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DEALING WITH DIFFICULT PEOPLE (#9871), $99.95
#1159 Do you know any of these people? Do you have to work with them, supervise them or maybe even baby-sit them at work?
Amy Attitude, Blameless Bob, Clock-watcher Carl, Helpless Harriet, Sandra the Stressed, Walter the Whiner
- ABCDEF’s of communicating with difficult people
- SAILS approach for working with negative people
- Coaching SLATE
- CPR steps on blamers
- 3R approach to re-engagement
- STIR method for high self-esteem
- 8S’s to encourage independence
ISPa
#10-0109
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