Dealing With Difficult Employees (DVD)

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This video program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, to help you deal better with difficult employees.

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By Don Crawley

NO LONGER AVAILABLE. PLEASE SUBSTITUTE WITH THIS RELATED TITLE:

DEALING WITH DIFFICULT PEOPLE (#9871), $99.95

#1159  Do you know any of these people? Do you have to work with them, supervise them or maybe even baby-sit them at work?

Amy Attitude, Blameless Bob, Clock-watcher Carl, Helpless Harriet, Sandra the Stressed, Walter the Whiner

Don Crawley is a veteran manager and long-time professional trainer who has studied workplace roles and relationships from every angle. Over the years, he developed a set of memorable tools that worked for him, and that will work for you.
This video program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, to help you learn to use the:
  • ABCDEF’s of communicating with difficult people
  • SAILS approach for working with negative people
  • Coaching SLATE
  • CPR steps on blamers
  • 3R approach to re-engagement
  • STIR method for high self-esteem
  • 8S’s to encourage independence
The enclosed Viewers Guide lets you follow the action and you’ll have a set of supervisory tools you can use throughout your career and beyond.

ISPa

#10-0109

0720

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