Description
By Don Crawley
NO LONGER AVAILABLE. PLEASE SUBSTITUTE WITH THIS RELATED TITLE:
DEALING WITH DIFFICULT PEOPLE (#9871), $99.95
#1159 Do you know any of these people? Do you have to work with them, supervise them or maybe even baby-sit them at work?
Amy Attitude, Blameless Bob, Clock-watcher Carl, Helpless Harriet, Sandra the Stressed, Walter the Whiner
Don Crawley is a veteran manager and long-time professional trainer who has studied workplace roles and relationships from every angle. Over the years, he developed a set of memorable tools that worked for him, and that will work for you.
This video program is full of easy-to-apply tips and tactics, illustrated by real-life scenarios, to help you learn to use the:
- ABCDEF’s of communicating with difficult people
- SAILS approach for working with negative people
- Coaching SLATE
- CPR steps on blamers
- 3R approach to re-engagement
- STIR method for high self-esteem
- 8S’s to encourage independence
The enclosed Viewers Guide lets you follow the action and you’ll have a set of supervisory tools you can use throughout your career and beyond.
ISPa
#10-0109
0720
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