Conflicts in the Workplace: Sources and Solutions (DVD)

$275.00

Illustrates six powerful techniques to resolve conflicts in common workplace situations.

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Description

#6733  Constructive disagreement can add value, as employees compromise and reach better decisions based on input from others. But conflict becomes destructive when anger, jealousy, and other strong emotions turn the focus away from problem solving and toward personal attacks.

Destructive conflict can ruin relationships among workers, interfere with productivity, destroy teamwork, and contribute to employee absenteeism and turnover.

This entertaining video provides eight specific, reliable solutions: skills that help you put aside your differences, control your emotions, and move forward:

  1. Responding with empathy
  2. Active listening
  3. Setting a limit
  4. Finding something to agree with
  5. Using I language instead of You language
  6. Disengaging to cool off
  7. Appealing to mutual self-interest
  8. Attacking the problem, not the person

The most important thing to keep in mind is that resolving conflict is not about one person proving the other person wrong. Resolving conflict is about working WITH the other person to solve the problem and maintain the relationship.

Bottom line: there will always be conflict. The secret is learning to manage it successfully. Doing so empowers you to take control of your life – and your career.

Viewing time: 17 minutes. Closed-captioned. Available in English and Spanish.

IKP

0820

Additional information

6733

English version, Spanish version

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