By Ida M. Halasz
Conflict is a direct result of the many changes corrections personnel face on a daily basis. This book helps you to understand and deal with conflict in a positive fashion. Through the use of step-by-step menus, you will learn to manage friction more thoroughly, objectively, accurately and quickly. Regardless of whether you are having difficulties with supervisors, co-workers or inmates, Conflict: Managing It Effectively will provide you with the background to sense, prevent, and resolve conflicts. 98 pages. 1998.