By Ida M. Halasz
The goal of this workbook is to help correctional managers and supervisors improve overall staff performance and learn how to coach staff with performance problems. Addresses the barriers and benefits of coaching, shows how you can clarify your expectations for staff, and illustrates how to create a comfortable coaching environment.
You will learn how to solve performance problems by agreeing on the nature of the problem, exploring solutions with staff, and agreeing on a solution. The workbook includes a coaching model to help managers create an action plan, monitor staff progress, and provide follow-up. 124 pages. 1999.