Building Effective Job Skills DVD Series

Description

• Telephone Skills and Tips – Stresses the importance of creating rapport with a customer, responding to hostile callers, and projecting a caring and professional image for the company.
• Teamwork Stages and Styles – Through the use of role playing and team discussion, this DVD describes the various stages of a team project: how to analyze a problem, how to organize to take advantage of the strengths of each member of the team, how to create self-imposed deadlines, and how to resolve group conflicts.
• Writing to be Understood – Provides an introduction to various kinds of written communication in the workplace – informal memos, official correspondence such as request letters, email, and formal reports. Also discusses the four stages of writing, and gives easy-to-follow editing tips.
• Rules of Work – Rules are everywhere in the workplace. This program discusses what and where they are, why they’re important, how to recognize rules, how to follow and how to change rules.
• Time Management: Prioritize and Organize – Through role-playing scenarios, this program presents basic time management techniques: how to set long and short-term goals, how to prioritize, how to delegate, and how to avoid time wasters.
• Nonverbal Communication and Positive Body Language – Shows how to interpret various nonverbal messages: eye contact, facial expression, posture, gestures, appearance, and use of space. Also teaches the difference between what you say and how you say it.
• Interpreting Technical Information – Demonstrates the pitfalls of unclear written directions and gives tips for writing step-by-step instructions including analyzing the audience, task definition, topic introduction, prioritizing, using simple words, and testing.