By Mary Scannell
Make workplace conflict resolution a game that EVERYBODY wins!
Recent studies show that typical managers devote more than a quarter of their time to resolving co-worker disputes. This book offers a wealth of activities and exercises for groups of any size that let you manage your business – instead of managing personalities.
It offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas – before they affect your organization’s bottom line.
The book will help you:
- Build trust
- Foster morale
- Improve processes
- Overcome diversity issues
- And more
Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict – and their resolution. The exercises are inexpensive, easy to implement, and effective at Fortune 500 corporations and mom-and-pop businesses alike.
240 pages. Softcover. 9 x 7. 2010.
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