#9660 Workers in community or health services will from time to time encounter people exhibiting behaviors of concern. This two-clip program outlines common examples of difficult and challenging behaviors as well as providing practical strategies for safe, effective responses. This includes using appropriate communication strategies, following established procedures, and knowing when and how to seek assistance or refer a client. With the aid of dramatized scenarios, experienced mental health professionals offer helpful information and demonstrate effective responses. This is a valuable resource for any student or worker in community and health services seeking to improve their understanding and management of concerning behaviors. 22 minutes. © 2013.
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