Anger and Conflict in the Workplace

#106  Anger and conflict are big issues in today’s workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk. Such anger usually disrupts teamwork and lowers productivity. At times, it results in violence that can traumatize the workplace.

Furthermore, productive employees recognize that such a workplace is no fun; many leave for better managed work environments.

So just how angry is your workplace?

Have you formulated short-term, ad hoc solutions or are you dealing with anger in a systematic, long-term manner?

Written by one of the world’s leading experts on workplace anger and violence, this ground-breaking book identifies the hidden signs of anger and conflict as well as outlines key skills for creating a more positive and productive workplace. Demonstrating that behavioral changes are both necessary and possible, Dr. McClure reveals eight types of anger found in many workplaces:

She then examines each type in reference to seven skills both managers and employees need to develop and use for better managing anger and conflict.

Extremely well organized and illustrated with over 50 behavioral models, here’s the book that addresses one of the most important issues affecting productivity and retention. Whether you’re a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager’s, co-workers’, and subordinates’ anger as well as your own!

166 pages. 6 x 9. Originally published in 2000; reprinted 2010. SPECIALS: 10 copies for $127.60; 100 copies for $797.00.

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