The customer is right...even when the customer is not. This program about customer service demonstrates pitfalls in dealing with the public...and how to avoid those pitfalls. Students learn how to:

• Communicate effectively to succeed in all areas of life.
  
• Let people know what you want, what you think, in a positive manner.

What are you communicating to an employer by the way you speak? No matter what type of job you have, communication is a key factor.

Each section of the program is followed by questions and class discussion. A study guide is included for the facilitator PLUS copy-ready sheets to be used by students.

Available in DVD format; need to specify which, when ordering. 19 minutes. 2007.

See also these related videos:

Breaking and Entering...into a Better Life
Strictly Female: Develop Your Own Script for Success After Incarceration

ICLC

1008