By Dana May Casperson

Catalogs the major etiquette issues facing most professionals in today's business world. Includes the "do's and don'ts" of first impressions, business wardrobes, meal manners, writing, electronic communications, telephone, videoconferencing, public speaking, resumes, interviews, office finesse, customer service, business travel, after-hours behavior, international customers, and much more. 195 pages. 1999.

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