Although the service and hospitality industry is a major component of the U.S. economy, it may be difficult to find operations management case studies in the hotel sector. This program fills that void, guiding viewers through the “input and output” of operations management at a major Australian hotel.

 

Viewers follow the general manager, food and beverage manager, executive chef, and executive housekeeper as they maintain and monitor the hotel’s workflow.

 

Underscoring the ultimate goal of boosting performance, the video presents strategies that can be applied in the areas of facilities, materials, quality, and technology.

 

In English, with English-language subtitles. Viewing time: 28 minutes. 2009.

 

Click here to view a video clip.

 

IFH

 

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