By Norine Dresser

An incisive etiquette guide for today's multicultural society, this timely revision gives readers the understanding they need, the perfect words to say, and the correct behavior to use in a wide range of cross-cultural situations.

It features completely updated etiquette guidelines with special emphasis on post-9/11 culture clashes, the do's and don'ts of successful business and social interaction with people from different cultures, and a brand-new section that demystifies unfamiliar cultures that are in the news.

Many amusing, firsthand accounts of cultural gaffes enliven the book and illustrate how cultural miscues happen and how they can be avoided. 304 pages. Softcover. 2005.

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