In this phenomenal 60-minute video presentation, you'll discover a wealth of conflict-management techniques. You'll learn how to:

• Turn conflict into new opportunities, when dealt with properly
  
• Strengthen workplace relationships and team collaboration
  
• Understand why it's dangerous to ignore even the smallest conflict in hopes it will "just go away"
  
• Avoid 4 basic situations that will automatically trigger conflict between individuals
  
• Deal effectively with each of these conflict types: substantive, personalized, and communicative
  
• Stay calm and focused

Includes Interactive Handbook, Participant's Guide, and Instructor's Guide. Available as DVD only.

See also:

60-Minute Self-Renewal Series.

Anger and Conflict Management Kit

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