By Susan Morem

Studies show that 93 percent of the impression made by people in the workplace is based upon visual messages, not on credentials or on the content of conversation. An invaluable resource for today's job market, this book helps readers answer a multitude of questions about behavior, attitude, and image to improve professionalism and open doors to advancement and career success.

An expert in the field, author Susan Morem has completely updated this second edition, adding a new introduction and revising much of the text. The book has also been expanded to include six new chapters. New topics cover technology, networking, handling stress, speaking up, self-promoting, likability, staying healthy, making a difference, and much more.

Chapters include:

• Critical Impressions
  
• Do You Hear What You Are Not Saying?
  
• The Attitude Advantage
  
• Social Graces in Business Places
  
• Maximize Your Relationships
  
• Details Make a Difference
  
• You Are What You Wear
  
• Tune into Technology

Perfect for readers preparing to enter the job market or workers who want to hone their professionalism and advance their career, this informative book provides the tools, skills, and techniques to help people achieve their professional goals. 240 pages. Softcover. 6 x 9. 2005.

IFF

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