By Marsha Ludden

Employers are always on the lookout for people who know how to communicate well. This user-friendly, easy-to-use workbook covers the skills you need to succeed in the 21st-century workplace.

You will learn:

• The best ways to communicate verbally and nonverbally
  
• The importance of body language
  
• Advice on the proper use of phones and cell phones in the workplace
  
• The need to acknowledge cultural differences in communication
  
• Strategies for managing conflicts and interacting with co-workers
  
• How to make your written communication (such as business letters and memos) more effective
  
• Tips for using email, text messaging, and instant messaging in the workplace

• PowerPoint slide presentations giving an overview of each chapter and objectives
  
• Chapter activities to get people involved with the content
  
• Journal topics to engage people in the material
  
• Printable worksheets to supplement the material
  
• Answer keys to the activities and quizzes found in the workbook
  
• An additional quiz to assess how well students or clients understood and retained the information from the chapter