Ronald L. Krannich, Ph.D.
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Effective Workplace Communication
Effective Workplace Communication: Skills for Success in Life and on the Job (3rd Edition)
Employers are always on the lookout for people who know how to communicate well. This user-friendly, easy-to-use workbook covers the skills you need to succeed in the 21st-century workplace.
Your Price: From $19.95 to $213.95

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Detailed Description


By Marsha Ludden

Employers are always on the lookout for people who know how to communicate well. This user-friendly, easy-to-use workbook covers the skills you need to succeed in the 21st-century workplace.

You will learn:

  • The best ways to communicate verbally and nonverbally
  • The importance of body language
  • Advice on the proper use of phones and cell phones in the workplace
  • The need to acknowledge cultural differences in communication
  • Strategies for managing conflicts and interacting with co-workers
  • How to make your written communication (such as business letters and memos) more effective
  • Tips for using email, text messaging, and instant messaging in the workplace
The workbook includes exercises, worksheets, quizzes, and scenarios to help you sharpen your communication skills. Also gives real-world examples to show readers how to improve their communication skills and get ahead on the job.
 
128 pages. 8½ x 11. Softcover. 2007. $19.95. Also available: Effective Workplace Communication Instructor's Resources CD-ROM, 3rd Edition, for $38.95. This contains lesson preparation material for each chapter of the workbook, inluding:
  • PowerPoint slide presentations giving an overview of each chapter and objectives
  • Chapter activities to get people involved with the content
  • Journal topics to engage people in the material
  • Printable worksheets to supplement the material
  • Answer keys to the activities and quizzes found in the workbook
  • An additional quiz to assess how well students or clients understood and retained the information from the chapter
SPECIAL: 10 copies of the workbook and 1 copy of the Instructor's Resources CD-ROM for $213.95. Please see the Product Options box above when ordering.

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