Ronald L. Krannich, Ph.D.
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Customer Service Counts (DVD)
8840
This DVD uses humor to show employees, both current and prospective, that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
Your Price: $199.00

Detailed Description

 
Your business or organization wouldn’t exist without your customers. But sometimes this all-important fact gets lost in the demands of daily activities. This award-winning video can also be used to teach job seekers or students about the importance of good customer service.
 
The video uses humor to show employees, both current and prospective, that being good at customer service (and taking pride in their work) is not only a job requirement but can be personally satisfying as well.
 
The "customer" part of customer service:
  • Greet the customer
  • Connect with the customer
  • Respect the customer’s priorities and time
The "service" part of customer service:
  • Listen and evaluate
  • Meet the customer’s needs
  • Know your business
Viewers will enjoy the amusing story of two co-workers who start their day experiencing bad customer service as customers themselves. Comparing notes, they enter a friendly competition to see who can offer the best customer service that day on the job. As they demonstrate sales skills and handle rushed (even unhappy) customers, their fun rivalry reminds employees that customers are people too. And it makes the point to employees that their peers are counting on them as well.
 
Closed-captioned. Viewing time: 18 minutes. In English. Available in other languages; please call us at 703-361-7300 for help. 2013.
 
Don't miss this related product: Customer Service: The Telephone Connection.
 
IKP

1017
 
 
 

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