By Brooks Peterson

Packed with dozens of engaging stories, case examples and humorous contemporary cartoons, this book is the perfect antidote for overcoming cross-cultural differences, improving workplace communication, building solid business relationships and contributing positively to your organization's bottom line.

Dr. Peterson defines what cultural intelligence is and explores the skills and characteristics required to work effectively with international clients, customers and business partners - or inside any team, department or organization with a rich mix of cultural perspectives.

Using a set of 20 business-oriented dimensions, he helps you examine your own cultural style and determine that of others in six vital areas: management, strategy, planning, personnel, communication and reasoning.

The crowning piece is a set of key action steps for increasing your own cultural intelligence. 200 pages. Softcover. 2004.

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