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Conflict Management Skills Workbook
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8076
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Conflict is a basic fact of life. Conflict itself is not a bad thing, as long as the conflict is managed effectively. The self-assessments, exercises, and journaling activities in this book will help participants handle conflicts better.
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Detailed Description
By Ester Leutenberg and John Liptak
Conflict is a basic fact of life. Conflict itself is not a bad thing, as long as the conflict is managed effectively.
The self-assessments, exercises, and journaling activities in this book will take participants through a unique Negotiations Model. This model helps participants:
- learn about their beliefs surrounding conflict
- identify their preferred style for managing conflict
- examine active listening skills
- identify the situations that trigger conflict
- recognize their negotiation style for what they want and need
122 pages. Spiral-bound. 2010.
IWPA
0211
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