Effective Apology: Mending Fences, Building Bridges, and Restoring Trust

A survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations.

Effective Apology: Mending Fences, Building Bridges, and Restoring Trust

By John Kador
From Jessie Jackson to Eliot Spitzer, JetBlue to John Edwards, the news is filled with public apologies - some effective and some not so. At some point everyone needs to make an effective apology.
This book is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations. We don't need more apologies, says author John Kador; we need better ones. Too many people miss tapping into the transformative power of apology to restore strained relationships, create possibilities for growth, and generate better outcomes for all.
Effective Apology challenges you to think about the fundamental value of an apology, to you and the receiver, as it explores the "Five Rs" of a wholehearted apology, one that heals and renews. The book also offers advice on how to accept or reject an apology, 10 apology do's and don'ts, and a quiz to test your Apology Quotient.
Kador uses over 70 examples of good and bad apologies, drawn from the news, popular culture, and our own experiences, to show how to make apology work in the real world, when and how to apologize, in what medium, and how to make it stick.
273 pages. Softcover. 2009.
IBK
0509

Price: $19.95
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