Ronald L. Krannich, Ph.D.
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Anger and Conflict in the Workplace
Anger and Conflict in the Workplace
Anger and conflict are big issues in today's workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk.
Your Price: From $15.95 to $797.00

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Detailed Description


ISBN: 978-157023-138-4

Click here to view the back cover.


By Lynne McClure, Ph.D.

Anger and conflict are big issues in today's workplace. Indeed, too often someone at work expresses anger, or gets into conflicts, in ways that range from inappropriate to high-risk. Such anger usually disrupts teamwork and lowers productivity. At times, it results in violence that can traumatize the workplace.
 
Whatever the manifestations, angry employees can create an environment that is negative, hostile, and frightening. As a result, many employers face legal pressures to better deal with such volatile environments.
 
Furthermore, productive employees recognize that such a workplace is no fun; many leave for better managed work environments.

So just how angry is your workplace?
How do you as either a manager or employee deal with anger and conflict?
Can you identify the causes of anger?
Do you avoid taking appropriate actions that could lead to permanent solutions?
Are you familiar with eight appropriate ways to deal with anger in the workplace?
Have you formulated short-term, ad hoc solutions or are you dealing with anger in a systematic, long-term manner?

Written by one of the world's leading experts on workplace anger and violence, this ground-breaking book identifies the hidden signs of anger and conflict as well as outlines key skills for creating a more positive and productive workplace. Demonstrating that behavioral changes are both necessary and possible, Dr. McClure reveals eight types of anger found in many workplaces:
  1. Acted-Out
  2. Rigid
  3. Unconnected
  4. Escapist
  5. Self-Centered
  6. Shocking
  7. Undercover
  8. Strange
She then examines each type in reference to seven skills both managers and employees need to develop and use for better managing anger and conflict.

Extremely well organized and illustrated with over 50 behavioral models, here's the book that addresses one of the most important issues affecting productivity and retention. Whether you're a manager, supervisor, employee, or temp, this book will show you the best and easiest ways to handle your manager's, co-workers', and subordinates' anger as well as your own!
 
166 pages. 6 x 9. Originally published in 2000; reprinted 2010. SPECIALS: 10 copies for $127.60; 100 copies for $797.00; please see the Product Options box above when ordering.

TABLE OF CONTENTS
  1. What Anger Looks Like at Work
  2. Anger is a Behavior That Can be Managed
  3. The First Skill: Deciding
  4. The Second Skill: Be Direct
  5. The Third Skill: Acknowledge Feelings
  6. The Fourth Skill: Something in Common
  7. The Fifth Skill: Depersonalizing
  8. The Sixth Skill: Getting to the Real Issues
  9. The Seventh Skill: Letting Go
  10. When They're Angry at You
  11. Preventing Acted-Out Anger
  12. Preventing Unconnected Anger
  13. Preventing Self-Centered Anger
  14. Preventing Undercover Anger
  15. Preventing Rigid Anger
  16. Preventing Escapist Anger
  17. Preventing Shocking Anger
  18. Preventing Strange Anger
  19. You Can Manage Anger and Conflict


Also by Lynne McClure:


0716

 

 
 
 

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