By arming managers with the strategies they need to deal with the full range of employee problems - including tardiness, low-quality work and constant complaining - this becomes the only resource they need to turn a problem employee into a top performer. This straightforward guide gives managers the tools and training to:

• Identify problems before they become serious
  
• Develop the art of constructive feedback
  
• Deal with defensive reactions from employees
  
• Understand which problems need to be managed and which ones dont
  
• Uncover the cause of a problem and help an employee talk about it
  
• Foster discussion in group conflict situations
  
• Create goals for employee improvement
  
• Follow up on employee progress